Shop Mimo Return Policy

At Shop Mimo, we want you and your pets to love every purchase. If you're not completely satisfied with your order, we're here to help.

30-Day Returns

We accept returns within 30 days of the date your order is delivered.

How to Start a Return

Before sending any item back, please email us at Elgransinai23@gmail.com with:

• Your order number
• The item(s) you'd like to return
• The reason for your return

Our team will review your request and provide you with the next steps.

Return Eligibility

All return requests are reviewed on a case-by-case basis. We strive to be fair and work with each customer to find the best solution.

To be eligible for a return, items should generally be:

• Returned within 30 days of delivery
• In their original condition, unless the return is due to a defective or incorrect item

Return Shipping

If your return is approved, return shipping is provided at no cost to you. We'll provide instructions on how to complete your return.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund. If approved, your refund will be processed to your original payment method. Please note that it may take several business days for your bank or credit card provider to post the refund.

Questions?

If you have any questions about our return policy or need assistance with a return, please contact us at Elgransinai23@gmail.com. We're always happy to help!